Level 1 User Service Center (CAU) Service
Servicio de Centro de Atención a Usuarios (CAU) de nivel 1
Spain · Madrid · how to bid here →
Your path to submission
- Deadline: 24 September at 08:30 — 9 days left.
- You submit on PLACSP — Plataforma de Contratación del Sector Público — not here and not by e-mail. ↗ Submission via the Plataforma de Contratación (PLACSP): registration plus a recognised digital certificate / eIDAS signature — as an EU bidder, arrange this early; it typically takes days. Sort out account and signature first — not on submission day.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every month (5 awards, most recently January 2026) — by that rhythm the next award was due around February 2026. The last award went to YUNBIT, S.L..n = 5
- 95% of the bids received came from small and medium-sized enterprises (5 procedures with a bid mix). Sector: 49%.n = 5
- 35% of this buyer's awards went to companies that had already won here before (90 awards since 2024, spread over 52 companies). 65% went to new names.n = 90 awards since 2024
- The award came in at a median 69% of the estimated value (36 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 83%.n = 36
- The median procedure drew 2 bids (51 procedures with a bid count); 37% ended with a single bidder. Sector: median 2 bids.n = 51
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 15/09/2026.
Clement
When comparable contracts were last awarded here, usually only 2 offers came in — a solid bid has real chances.
References and certificates from your home country count fully across the EU — that is what European procurement law is for.
Foreign bidders
In Spain · IT services, 142 contracts went to foreign companies over the last 3 years (of 30,223 recorded awards) — mostly from Germany, France, Italy.
Typical field: median 2 (from 6,975 awards).
Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.
Eligibility analysis from the tender documents
Contract
BuyerDirección General de la Sociedad Española para la Transformación Tecnológica, E.P.E.
TypeServices
Estimated value60.000 €
Published9 September 2026
CategoryIT services · CPV 72253000
Who has won here before
| Company | Awards | Period |
|---|---|---|
| RAMON Y CAJAL ABOGADOS · Madrid | 6 | 2025–2026 |
| J&A Garrigues, S.L.P. | 6 | 2025–2026 |
| AUREN LEGAL SP, S.L.P. | 5 | 2025–2026 |
| FATEN FACILITIES ENERGY TELECOM SL | 4 | 2024–2025 |
| SAGE SPAIN, S.L. | 4 | 2024–2025 |
From 13.7M documented awards · regular winners know this buyer's requirements — that is your competition.
·
days until the deadline — Thursday 24 September at 08:30
How to bid
Guide: how to apply on PLACSP — Plataforma de Contratación del Sector Público (Spanien) → Registration, signature, fees — from the operator's bidder manual.
Open PLACSP — Plataforma de Contratación del Sector Público and search there for:
Servicio de Centro de Atención a Usuarios (CAU) de nivel 1We hold no notice number for this source — search by title or buyer.
Tender documents — direct download
Official notice as PDF (EN) ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗Tender documents from the buyer ↗
Specifications and annexes hosted by the buyer — usually accessible without registration.
Tenders like this, every morning at 7:30 in your inbox.
Register now →