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Online Payment Platform (PSP)
Online betaalplatform (PSP) — original title
Your path to submission
- Deadline: 14 December at 12:00 — 43 days left.
- You submit on TenderNed — not here and not by e-mail. ↗ Submission via TenderNed with an eHerkenning account — issuance for foreign firms can take time; apply early. Sort out account and signature first — not on submission day.
- Offer and evidence in: Dutch.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
Maastricht University (UM) is looking for a Payment Service Provider (PSP) to optimise, modernise and prepare online payments for the future. The aim of this tender is to contract a reliable, secure, innovative and cost-efficient Payment Service Provider (PSP) for the processing of all our online payments. The new payment platform should ensure a secure payment experience for our customers and employees and full compliance with the applicable laws and regulations. The contract duration is 5 years with an option to extend 5 times 1 year (maximum contract duration is 10 years). A more extensive contract description is attached.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 3 bids (136 procedures with a bid count); 21% ended with a single bidder. Sector: median 8 bids.n = 136
- 5% of this buyer's awards went to companies that had already won here before (161 awards since 2015, spread over 54 companies). 95% went to new names.n = 161 awards since 2015
- 14% of awards went to companies from abroad (161 awards with a known winner country). Sector average: 22%.n = 161
- The award came in at a median 77% of the estimated value (10 awards with both estimate and value) — pricing at the estimate is usually too high here.n = 10
- 19% of the bids received came from small and medium-sized enterprises (9 procedures with a bid mix). Sector: 24%.n = 9
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 01/11/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Dutch.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Vebego Cleaning Services B.V. | 3 | 2024 |
| CSU B.V. | 2 | 2024 |
| EW Facility Services | 2 | 2024 |
| TimeEdit AB | 2 | 2024 |
| ICS Groep b.v. | 2 | 2024 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually 11 or more bids came in. Many compete here — price and references decide. (Based on 9 completed awards — not a statement about this procedure.)
This procedure allows 46 days between publication and deadline — typical in this country is 48 (median of 2,911 procedures). A normal window for this market.
The deadline falls on a Monday — your last full working day is the Friday before. Have evidence and guarantees together by Thursday.
Foreign bidders
In the Netherlands · Financial & insurance services, 371 contracts went to foreign companies over the last 3 years (of 1,709 recorded awards) — mostly from France, Spain, Germany.
Submission language: Dutch.
How to bid
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