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HW maintenance for IS GP SR
HW maintenance pre IS GP SR — original title
Your path to submission
- Deadline: 26 November at 09:00 — 25 days left.
- You submit on ÚVO / EVO — not here and not by e-mail. ↗
- Offer and evidence in: Slovak, Czech.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The subject of the contract is the provision of HW maintenance services for the period up to 30.11.2027 in the scope of: - ensuring the delivery of original spare parts to the contracting authority or a third party authorized by it (SLA supplier for GP SR IS), - ensuring the delivery of all new equipment in case of inability to repair a given component or part of it, - providing updates, security patches, firmware, new versions of drivers and software parts of hardware components (part of the price maintenance) to the contracting authority or a third party authorized by it, - ensuring the required response times for the provision of HW maintenance services in the mode of delivery on the next working day after reporting the incident, - providing the contracting authority or a third party authorized by it with summary information on the release of new versions of drivers, firmware or…
Show full description
… security patches of manufacturers of individual supported components at least once a quarter, no later than 10 working days after the end of the previous quarter, - telephone or email support from Helpdesk (including ESSP), including the possibility of escalating the resolution of the incident to the manufacturer.
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 5 months (5 awards, most recently December 2025) — by that rhythm the next award was due around April 2026. The last award went to eDevelopment s.r.o.n = 5
- 30% of the bids received came from small and medium-sized enterprises (30 procedures with a bid mix). Sector: 91%.n = 30
- 43% of this buyer's awards went to companies that had already won here before (48 awards since 2018, spread over 10 companies). 57% went to new names.n = 48 awards since 2018
- The median procedure drew 2 bids (41 procedures with a bid count); 41% ended with a single bidder. Sector: median 2 bids.n = 41
- The award came in at a median 95% of the estimated value (13 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 94%.n = 13
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 28/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Slovak, Czech.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Alanata a. s. | 10 | 2024–2026 |
| MAGNA ENERGIA a.s. | 8 | 2026 |
| Energie2, a.s. | 3 | 2026 |
| encare, s.r.o. | 2 | 2026 |
| DATALAN, a.s. | 2 | 2025 |
How often this buyer tenders this kind of work
Contracting authority contact
Tactics
When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 5 completed awards — not a statement about this procedure.)
This procedure allows 30 days between publication and deadline — typical in this country is 30 (median of 773 procedures). A normal window for this market.
Foreign bidders
In Slovakia · IT services, 21 contracts went to foreign companies over the last 3 years (of 582 recorded awards) — mostly from Czechia, Austria, Poland.
Submission language: Slovak, Czech.
How to bid
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