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Acquisition of basic IT services - Request to participate
Perustietotekniikkapalveluiden hankinta - Osallistumispyyntö — original title
Your path to submission
- Deadline for requests to participate: 20 November at 16:00 — 20 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on Hilma — not here and not by e-mail. ↗
- Offer and evidence in: Finnish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The City of Jyväskylä (hereinafter referred to as the "Procurement Unit" or "Subscriber") organises a tendering procedure in accordance with the Procurement Act (1397/2016) for the procurement of basic information technology services. The contracting entity shall invite candidates to submit a request to participate in the competitive dialogue in accordance with this invitation to participate and its annexes. The following basic information technology service packages are the subject of the procurement: 1. User support services consisting of services necessary to solve IT problems of persons using the IT environment, to advise them on their use and to support them in their work; 2. Endpoint lifecycle services, which include a comprehensive set of services to ensure the efficient, safe and cost-effective use of workstations and mobile devices and their accessories throughout their…
Show full description
… lifecycle. The package also includes the purchase of workstation equipment; 3. Server access services, which include services essential for the server infrastructure and the communication infrastructure supporting it and which ensure efficient and reliable operation and management of the servers; 4. Cloud services, which include services that provide centralised management and control of public cloud services for cloud-based resources and services; 5. Information security services, which include a comprehensive set of services aimed at protecting the IT environment from all kinds of threats and risks, including but not limited to preventive measures, active monitoring, intrusion detection and response, and continuous improvement of the level of information security; 6. Identity and access management, which includes services focused on the management of personnel, partners, information system identities, access control and rights, as well as the management of supporting information systems and public cloud services; 7. Professional services, including specialised professional expertise and consulting services supporting IT infrastructure, information systems, information security and operations planning, optimisation, development, expansion and renewal; and 8. Service management, which includes services related to the management and development of the service entity to be procured, as well as services related to IT processes. The contents of the basic information technology services are preliminary and will be specified in the negotiations. The procurement documents and their content will be completed during the procurement procedure and the final subject matter and requirements of the procurement will be set out in the final invitation to tender. The basic information technology services are to be procured (1) from one supplier selected on the basis of this tendering procedure. A more detailed description of the procurement can be found in Annex 1 (Project description).
Contract
Type of service
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 2 months (26 awards, most recently June 2026) — by that rhythm the next award was due around August 2026. The last award went to CGI Suomi Oy.n = 26
- 29% of this buyer's awards went to companies that had already won here before (638 awards since 2018, spread over 372 companies). That is well below the sector norm (49%) — this buyer switches suppliers more often than others.n = 638 awards since 2018
- The median procedure drew 5 bids (401 procedures with a bid count); 9% ended with a single bidder. Sector: median 3 bids.n = 401
- The award came in at a median 80% of the estimated value (16 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 82%.n = 16
- 3% of awards went to companies from abroad (638 awards with a known winner country). Sector average: 1%.n = 638
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Finnish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Keski-Suomen Ilmastointihuolto Oy | 8 | 2019–2025 |
| Ilveslahden Siivous Oy | 8 | 2021–2024 |
| Are Oy | 7 | 2019–2025 |
| ESP Suomi Oy | 7 | 2019–2025 |
| Ramboll Finland Oy | 5 | 2019–2024 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually 7 or more bids came in. Many compete here — price and references decide. (Based on 20 completed awards — not a statement about this procedure.)
This procedure allows 30 days between publication and deadline — typical in this country is 32 (median of 1,452 procedures). A normal window for this market.
Foreign bidders
In Finland · IT services, 51 contracts went to foreign companies over the last 3 years (of 4,856 recorded awards) — mostly from France, United States, Germany.
Submission language: Finnish.
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