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HSE 29425 Support Maintenance and Development Services For the existing HSE Track and Trace Software System
Your path to submission
- Deadline for requests to participate: 17 November at 12:00 — 16 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- You submit on eTenders Ireland — not here and not by e-mail. ↗
- Offer and evidence in: English.
- Collect your evidence — use the eligibility analysis on this page: it lists the requirements and, for known certificates, how to get them.
What the buyer is looking for
The HSE is issuing this Request to Participate for the provision of Support Maintenance and Development Services for the existing HSE FingerPrint Track and Trace Software System . The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. The HSE National Track and Trace solution is designed to capture all events and processes related to the decontamination and sterilisation of RIMD theatre tray sets, and endoscopes used in operating theatres, procedure rooms, and treatment areas. The solution is used in Central Sterile Services Departments , Endoscopy Reprocessing Units operating theatres, endoscopy procedure rooms and other outpatient settings. To ensure that every device can be recorded to the patient on whom it is used, the GS1 coding system has been adopted by the HSE, and this coding standard…
Show full description
… allows for consistency across HSE hospitals. The Track and Trace application is centrally hosted on prem in HSE datacentres and runs using Citrix thin client technology on designated PCs in the relevant operational areas. There is a Citrix presented instance of the application for each site. The back end database construct features a suite of Microsoft SQL servers, with each individual hospital site having its own distinct set of SQL databases corresponding to each site s specific Citrix published application instance hosted on one centrally managed Citrix VDA suite. The MSSQL Database servers are hosted in three x 3 node High Availability Windows Server Failover Cluster environments, with site instances of the application spread across these three clusters for load balancing.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 11 bids (3,557 procedures with a bid count); 7% ended with a single bidder. Sector: median 5 bids.n = 3,557
- In this sector the buyer awards roughly every 2 months (104 awards, most recently September 2026) — the next award is due around November 2026 by that rhythm. The last award went to IBM Ireland Limited.n = 104
- 47% of this buyer's awards went to companies that had already won here before (4,000 awards since 2013, spread over 1,779 companies). 53% went to new names.n = 4,000 awards since 2013
- The award came in at a median 99% of the estimated value (47 awards with both estimate and value) — pricing at the estimate is usually about right here. Sector: 89%.n = 47
- 8% of awards went to companies from abroad (4,000 awards with a known winner country). Sector average: 15%.n = 4,000
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 30/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in English.
Eligibility analysis from the tender documents
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Uniphar Medtech Ltd. t/a M.E.D. Surgical | 31 | 2013–2026 |
| Hospital Services Limited | 22 | 2013–2024 |
| Accuscience Ireland Limited | 22 | 2016–2026 |
| AECOM Ireland Limited_15958 | 22 | 2024–2026 |
| Irish Hospital Supplies Ltd | 22 | 2016–2024 |
How often this buyer tenders this kind of work
Tactics
When this buyer has awarded in this sector, usually about 4 bids came in. A normal field for this market. (Based on 67 completed awards — not a statement about this procedure.)
This procedure allows 36 days between publication and deadline — typical in this country is 31 (median of 863 procedures). Much more generous than usual — time for a thorough bid rather than a quick one.
Foreign bidders
In Ireland · IT services, 532 contracts went to foreign companies over the last 3 years (of 4,661 recorded awards) — mostly from Germany, France, United Kingdom.
Submission language: English.
How to bid
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