How to bid in this country: portals, deadlines, thresholds →
Contact Centre
Kontaktcenter — original title
Your path to submission
- Deadline for requests to participate: 6 November at 23:59 — 6 days left. Two-stage procedure: by this deadline you submit a request to participate (proof of eligibility). Only shortlisted firms are then invited to submit a tender.
- The submission point is stated in the notice (link on this page).
- Offer and evidence in: Swedish.
- Collect your evidence — the eligibility requirements are listed on this page; for many of them the analysis explains how to obtain them.
What the buyer is looking for
The summary in English is being prepared. The official description below is in the original language (SV).
Show original description (SV)
Ersätter befintligt Kontaktcenter inom VGR.
Contract
Type of service
Clement What the numbers say about this buyer
- The median procedure drew 4 bids (982 procedures with a bid count); 15% ended with a single bidder. Sector: median 6 bids.n = 982
- 2% of this buyer's awards went to companies that had already won here before (1,099 awards since 2017, spread over 163 companies). 98% went to new names.n = 1,099 awards since 2017
- 16% of awards went to companies from abroad (1,099 awards with a known winner country). Sector average: 11%.n = 1,099
- The award came in at a median 170% of the estimated value (5 awards with both estimate and value) — pricing at the estimate is usually too low here.n = 5
- 14% of the bids received came from other countries (10 procedures with a bid mix) — all bidders, not just the winners.n = 10
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 25/10/2026.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on this page), not in the EU form. The document analysis below extracts them from there — bid and evidence in Swedish.
Tender documents — direct download
Who has won at this buyer so far
Across all contract types of this buyer — not just this sector. A city buys software and fire engines through the same purchasing office.
| Company | Awards | Period |
|---|---|---|
| Plandent AB | 4 | 2023–2026 |
| Mölnlycke Health Care AB | 4 | 2025–2026 |
| Solann AB | 3 | 2026 |
| Medtronic Aktiebolag | 3 | 2026 |
| B.Braun Medical AB | 2 | 2026 |
Tactics
When this buyer has awarded in this sector, there was usually a single bid in the end. A solid bid has a real chance here. (Based on 15 completed awards — not a statement about this procedure.)
This procedure allows 26 days between publication and deadline — typical in this country is 31 (median of 1,290 procedures). Much tighter than usual: the first week counts.
Foreign bidders
In Sweden · Business services, 30 contracts went to foreign companies over the last 3 years (of 458 recorded awards) — mostly from Finland, Denmark, United States.
Submission language: Swedish.
How to bid
Don't miss the next one
Friedrich finds tenders like this for you — every morning at 7:30, each one checked by Claude (Anthropic) for fit, and he learns from your feedback what your company really does.
Register now