Tehnološko jamstvo i održavanje sigurnosnih sustava

Croatia · Grad Zagreb · how to bid here →

Your path to submission

Deadline: 2 November at 11:00 — 29 days left.
The submission point is stated in the notice (link on the right).
Offer and evidence in: HRV.
Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.

Compiled automatically from notice and documents — no guarantee; the procedure's wording is binding.

Clement What the numbers say about this buyer

In this sector the buyer awards roughly every month (141 awards, most recently September 2026) — the next award is due around November 2026 by that rhythm. The last award went to Kodilion d.o.o..n = 141
80% of this buyer's awards went to companies that had already won here before (250 awards since 2024, spread over 47 companies). 20% went to new names.n = 250 awards since 2024
The award came in at a median 79% of the estimated value (97 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 98%.n = 97
The median procedure drew just one bid (250 procedures with a bid count); 67% ended with a single bidder. Sector: median 1 bids.n = 250
2% of the bids received came from other countries (250 procedures with a bid mix) — all bidders, not just the winners. Sector: 8%.n = 250

From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 04/10/2026.

Clement

When comparable contracts were last awarded here, usually just a single offer was on the table — a solid bid has real chances.

References and certificates from your home country count fully across the EU — that is what European procurement law is for.

Foreign bidders

In Croatia · IT services, 47 contracts went to foreign companies over the last 3 years (of 1,338 recorded awards) — mostly from Germany, Switzerland, United Kingdom.

Submission language: HRV.

Typical field: median 1 (from 141 awards).

Measured from linked award data; foreign winners bidding through a local subsidiary count as domestic — the true share is higher.

What the buyer is looking for

The subject of this open procurement procedure is the service of maintenance, administration, support, monitoring, updating and operational management of security systems, and extension of the support of the Manufacturer for the Client's systems listed in the Technical Specification. The service shall include full support for the functional and safe operation of all systems, including corrective, preventive and advisory activities, as well as installation, migration and reconfiguration activities when required to maintain the full operability of the system. The service refers in particular to the following functional units: • Preventive maintenance and regular security updates • Corrective maintenance and remediation of incidents • Administration of security platforms and related components • Support to customers and technical teams of the Client • Monitoring, reporting and security…

Show full description

… recommendations • Installation, replacement, migration and configuration optimisation • Collaboration with manufacturers, partners and third parties when necessary to resolve an incident or maintain a warranty The security systems that are the subject of this procurement are a set of interconnected platforms and devices for assessment and compliance, business continuity management, security operating centre, email protection, endpoint protection, multifactor authentication, web traffic decryption, privileged account management. The scope of the SOC environment includes at least 12,000 Windows workstations, 500 servers and a record retention of 6 months, while the email protection system supports at least 11,000 users.

Machine translation (EU eTranslation) — official wording via the PDF link.