Maintenance, management, support and servicing of the IP telephony system and provision of telecommunications services for the Social Insurance Institution
Usługa utrzymania, zarządzania, wsparcia i serwisu Systemu telefonii IP oraz świadczenie usług telekomunikacyjnych dla Zakładu Ubezpieczeń Społecznych
Poland · Warszawa · how to bid here →
Your path to submission
- Deadline: 13 October at 13:00 — 10 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: POL.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 3 months (22 awards, most recently March 2026) — by that rhythm the next award was due around June 2026. The last award went to Netia S.A..n = 22
- 31% of this buyer's awards went to companies that had already won here before (1,439 awards since 2015, spread over 759 companies). That is well below the sector norm (50%) — this buyer switches suppliers more often than others.n = 1,439 awards since 2015
- The award came in at a median 106% of the estimated value (15 awards with both estimate and value) — pricing at the estimate is usually too low here. Sector: 90%.n = 15
- The median procedure drew 2 bids (464 procedures with a bid count); 37% ended with a single bidder. Sector: median 2 bids.n = 464
- 51% of the bids received came from small and medium-sized enterprises (83 procedures with a bid mix). Sector: 32%.n = 83
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 02/10/2026.
Foreign bidders
In Poland · Post & telecom services, 2 contracts went to foreign companies over the last 3 years (of 5,602 recorded awards).
Submission language: POL.
Typical field: median 3 (from 16 awards).
What the buyer is looking for
1. The subject of the contract is the maintenance, management, support and service of the IP telephony system and the provision of telecommunications services for the Social Insurance Institution. Telecommunications services will be provided using telecommunications links made available to the Ordering Party under this contract. 2. Detailed Description of the subject of the Order is attached as Annex 11 to the FTZ. 3. The contractor may subcontract part of the contract to a subcontractor, with the exception of key tasks relating to: 3.1. managing the execution of the order, including performing the function of the Project Manager, 3.2. performing the Preliminary Analysis, Plan and Executive Project (Stages I-III according to the Agreement), 3.3. maintaining and managing the Central System, including administration of the CUCM cluster, Cisco Meeting Server (CMS), Expressway systems and…
Show full description
… monitoring system, 3.4. handling P1 and P2 priority service requests and coordination of the SLA troubleshooting process. 4. The subject of the contract are ICT products and services within the meaning of the Act of 5 July 2018 on the national cybersecurity system (Journal of Laws No. Journal of Laws of 2026, item 20 as amended, further: ‘KSC’).
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Polish.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| INWEST Realizacja Inwestycji Tomasz Pracowity | 12 | 2022–2026 |
| Comarch S.A. | 12 | 2021–2026 |
| BT ELECTRONICS Sp. z o.o. | 12 | 2021–2026 |
| SOFTRONIC Sp. z o.o. | 10 | 2021–2026 |
| P.H.U. Magnum Agnieszka Ciupa | 9 | 2022–2026 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.