Service provision PRM (passengers with reduced mobility)
Dienstverlening PRM (passengers with reduced mobility)
Belgium · Zaventem · how to bid here →
Your path to submission
- Deadline: 26 October at 11:00 — 22 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: NLD, FRA, ENG.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- 58% of awards went to companies from abroad (33 awards with a known winner country). Sector average: 17%.n = 33
- 0% of this buyer's awards went to companies that had already won here before (33 awards since 2015, spread over 15 companies). 100% went to new names.n = 33 awards since 2015
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 27/09/2026.
Foreign bidders
In Belgium, 5,726 contracts went to foreign companies over the last 3 years (of 28,962 recorded awards) — mostly from France, Germany, Netherlands.
Submission language: NLD.
Typical field: median 2 (from 58 awards).
What the buyer is looking for
The purpose of this assignment is to provide the trained, executive PRM resources (PRM agents, welcome agents and relevant management functions). These profiles provide special assistance to passengers who need assistance to travel; such as the elderly and people with physical disabilities. The latter include wheelchair users as well as passengers with intellectual or psychological disabilities, such as people with autism or dementia. This PRM service includes the safe and compliant supervision of these PRMs in a high-quality manner in which SLAs to end customers (airlines & passengers) and continuous improvement are paramount. This command contains some required options: welcome function departure desk, dispatching departure desk and night dispatching.
Selection criteria — via the ESPD
The buyer states in the notice that eligibility is proven through the European Single Procurement Document (ESPD); the concrete requirements are in the tender documents. The document analysis below extracts them from there — bid and evidence in Dutch, French, English.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Serco Belgium | 1 | 2015 |
| Epinion P/S · 8000 DK | 1 | 2015 |
| Antwerps Architecten Atelier BVBA | 1 | 2015 |
| ITM Sales & Services BVBA | 1 | 2015 |
| NV G4S Safety Systems | 1 | 2015 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.