ACQUISITION OF SERVICES WITHIN THE SCOPE OF STRENGTHENING DIGITAL SERVICES, THROUGH THE IMPLEMENTATION AND MONITORING OF NEW OMNICHANNEL CUSTOMER SERVICE APPROACHES, ON AN EXPERIMENTAL BASIS
AQUISIÇÃO DE SERVIÇOS NO ÂMBITO DO REFORÇO DOS SERVIÇOS DIGITAIS, ATRAVÉS DA IMPLEMENTAÇÃO E MONITORIZAÇÃO DE NOVAS ABORDAGENS DE ATENDIMENTO OMNICANAL, A TÍTULO EXPERIMENTAL
Portugal · Lisboa · how to bid here →
Your path to submission
- Deadline: 25 October at 23:59 — 23 days left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: POR.
- Collect your evidence — use the eligibility analysis above: it lists the requirements and, for known certificates, how to get them.
Clement What the numbers say about this buyer
- The median procedure drew just one bid (20 procedures with a bid count); 75% ended with a single bidder. Sector: median 4 bids.n = 20
- 22% of the bids received came from other countries (20 procedures with a bid mix) — all bidders, not just the winners. Sector: 2%.n = 20
- 16% of this buyer's awards went to companies that had already won here before (266 awards since 2025, spread over 147 companies). 84% went to new names.n = 266 awards since 2025
- 73% of the bids received came from small and medium-sized enterprises (20 procedures with a bid mix). Sector: 51%.n = 20
- The award came in at a median 84% of the estimated value (8 awards with both estimate and value) — pricing at the estimate is usually too high here. Sector: 83%.n = 8
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 03/10/2026.
Foreign bidders
In Portugal · Business services, 16 contracts went to foreign companies over the last 3 years (of 631 recorded awards).
Submission language: POR.
Typical field: median 4 (from 611 awards).
What the buyer is looking for
PURCHASE OF SERVICES IN THE CONTEXT OF STRENGTHENING DIGITAL SERVICES THROUGH THE IMPLEMENTATION AND MONITORING OF NEW EXPERIMENTAL OMNICAL ACCOMMODATION APPROACHES
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Portuguese.
Eligibility analysis from the tender documents
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| NOS - Comunicações S.A. | 5 | 2026 |
| Imprensa Nacional-Casa da Moeda, S. A. (INCM) | 4 | 2026 |
| ACCIONA FACILITY SERVICES, S.A. | 4 | 2025 |
| MARKETINGABLE, LDA, | 4 | 2026 |
| INETUM ESPAÑA, S.A. - Sucursal em Portugal | 4 | 2025–2026 |