Customer satisfaction tender for market research on passengers of transport services offered by Trenitalia S.p.A. and Trenitalia TPER S.c.a.r.l.
Gara customer satisfaction per le ricerche di mercato dei passeggeri dei servizi di trasporto offerti da Trenitalia S.p.A. e Trenitalia TPER S.c.a.r.l.
Italy · how to bid here →
Your path to submission
- Deadline: 5 October at 11:00 — 1 day left.
- The submission point is stated in the notice (link on the right).
- Offer and evidence in: ITA.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- 100% of the bids received came from small and medium-sized enterprises (6 procedures with a bid mix). Country: 49%.n = 6
- 22% of this buyer's awards went to companies that had already won here before (650 awards since 2017, spread over 369 companies). That is well below the national norm (37%) — this buyer switches suppliers more often than others.n = 650 awards since 2017
- The award came in at a median 46% of the estimated value (35 awards with both estimate and value) — pricing at the estimate is usually too high here. Country: 67%.n = 35
- The median procedure drew 2 bids (248 procedures with a bid count); 48% ended with a single bidder. Country: median 1.1 bids.n = 248
- 0% of the bids received came from other countries (6 procedures with a bid mix) — all bidders, not just the winners. Country: 7%.n = 6
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 04/10/2026.
Foreign bidders
In Italy, 2,157 contracts went to foreign companies over the last 3 years (of 2,216,733 recorded awards) — mostly from France, Germany, Spain.
What the buyer is looking for
Customer Satisfaction for the market research of passengers of transport services. Lots: Tender for the award of the service concerning Customer Satisfaction searches of passengers of transport services offered by Trenitalia S.p.A. and Trenitalia TPER S.C.a.r.l.
Selection criteria — in the procurement documents
The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Italian.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| Costruzioni Ferroviarie srl | 14 | 2026 |
| SPITEK SRL | 13 | 2026 |
| COMECEL | 9 | 2026 |
| HITACHI RAIL S.T.S S.p.A | 7 | 2026 |
| VUOLO TADDEO | 5 | 2026 |