Supply and implementation of an integrated system for supporting processes (helpdesk, request management and permissions management) for the Voivodeship Fund for Environmental Protection and Water Management in Katowice
Dostawa i wdrożenie zintegrowanego systemu wsparcia procesów (helpdesk, zarządzanie wnioskami i uprawnieniami) na potrzeby Wojewódzkiego Funduszu Ochrony Środowiska i Gospodarki Wodnej w Katowicach
Poland · Katowice · how to bid here →
Your path to submission
- Deadline: 21 September at 07:00 — 9 days left.
- You submit on eZamówienia — not here and not by e-mail. ↗ Submission via eZamówienia: account required; above the EU threshold a qualified signature, nationally the 'trusted signature' often suffices — check the wording. Sort out account and signature first — not on submission day.
- Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.
Clement What the numbers say about this buyer
- In this sector the buyer awards roughly every 9 months (8 awards, most recently August 2026) — the next award is due around May 2027 by that rhythm. The last award went to Systherm Info Sp. z o.o..n = 8
- 23% of this buyer's awards went to companies that had already won here before (83 awards since 2015, spread over 60 companies). 77% went to new names.n = 83 awards since 2015
- The median procedure drew 2 bids (11 procedures with a bid count); 36% ended with a single bidder. Sector: median 1 bids.n = 11
- 95% of the bids received came from small and medium-sized enterprises (7 procedures with a bid mix). Sector: 84%.n = 7
- Not one of the 83 awards with a known winner country has gone to a foreign company so far. Sector average: 1%.n = 83
From this buyer's documented awards; comparison values from the same sector and country. Not a forecast, not legal advice. As of 12/09/2026.
Foreign bidders
In Poland · Software & IT systems, 61 contracts went to foreign companies over the last 3 years (of 15,725 recorded awards) — mostly from Germany, Czechia, Croatia.
Typical field: median 1 (from 3,484 awards).
What the buyer is looking for
Przedmiotem zamówienia jest dostawa i wdrożenie zintegrowanego systemu wsparcia procesów (helpdesk, zarządzanie wnioskami i uprawnieniami) na potrzeby Wojewódzkiego Funduszu Ochrony Środowiska i Gospodarki Wodnej w Katowicach. Przedmiot zamówienia obejmuje dostawę, wdrożenie oraz udzielenie gwarancji i zapewnienie wsparcia technicznego dla nowej platformy ITSM (IT Service Management) lub funkcjonalnie zbliżonego rozwiązania, które będzie wspierać m.in. zarządzanie zgłoszeniami/incydentami, bazę wiedzy, raportowanie i monitorowanie SLA. Wdrażany System musi umożliwiać integrację z istniejącymi systemami Zamawiającego (Active Directory), być skalowalny i bezpieczny oraz zgodny z obowiązującymi przepisami prawa, w szczególności z RODO oraz politykami bezpieczeństwa informacji.
Contract
Who has won here before
| Company | Awards | Period |
|---|---|---|
| ATAR Spółka z ograniczoną odpowiedzialnością ul. Tadeusza Kościuszki 32/3A, 44-100 Gliwice | 6 | 2022–2025 |
| Fast IT Solutions Sp. z o.o. | 4 | 2021–2023 |
| P.H.U. VECTOR Sp. z o.o. | 3 | 2022–2024 |
| MM Cars Sp. z o.o. | 2 | 2021–2023 |
| Velvero Sp. z o.o. | 2 | 2021–2025 |
How often this buyer tenders this
Who knows the rhythm prepares instead of reacting.
How to bid
Guide: how to apply on e-Zamówienia (Polen) → Registration, signature, fees — from the operator's bidder manual.