Lappeenrannan Energia Oy: Procurement of customer service functions with information systems and processes.

Your path to submission

1. Deadline: 12 October at 09:00 — 9 days left.
2. You submit on Hilma — not here and not by e-mail. ↗
3. Offer and evidence in: FIN.
4. Collect your evidence — the eligibility requirements are listed above; for many of them the analysis explains how to obtain them.

Foreign bidders

In Finland · Business services, 34 contracts went to foreign companies over the last 3 years (of 4,249 recorded awards) — mostly from Germany, Spain, Sweden.

Typical field: median 5 (from 3,051 awards).

What the buyer is looking for

Lappeenrannan Energia Oy: Operations related to customer service, including information systems and processes, procurement. The target of the acquisition is Lappeenrannan Energia Oy's (Subscriber) customer service package, end customer service and technical customer service, with tools, works and processes, electricity network, district heating and water utilities (Customer service - tools included; project name 'Bella'). The availability of confidential procurement documents, the confidentiality undertaking and the delivery procedure are described in Chapter 11 of the document annexed to the contract notice (1398/2016, section 73(3)),

Selection criteria — in the procurement documents

The buyer states in the notice that the selection criteria are in the procurement documents (link on the right), not in the EU form. The document analysis below extracts them from there — bid and evidence in Finnish.

Contract

Who has won here before

How to bid