Udbud af kontrakt om it-arbejdspladser, enhedsadministration og servicedesk

… and continuity in the provision of the Services. The supplier is therefore expected to take a proactive approach to both the day-to-day delivery and the management of risks, opportunities for improvement and technological development. Danmarks Nationalbank has a high focus on information security, and the Supplier must ensure a level of security equivalent to that found in comparable organisations with a similar threat landscape. Danmarks Nationalbank's security requirements apply to all deliveries and activities carried out for or on behalf of Danmarks Nationalbank as part of the provision of the Contract's Services. This places high demands on security, robustness and operational resilience. On this basis, the Supplier is required to be certified according to ISO/IEC 27001:2022 or an equivalent international standard throughout the contract period. In addition, the Contract requires the Supplier to comply with SWIFT CSP requirements and to be able to document this compliance to both Danmarks Nationalbank and SWIFT. As a starting point, Danmarks Nationalbank uses Microsoft-based technologies and tools in its IT architecture and system support. Furthermore, Service Delivery Management is based on ITIL v3 principles and processes. The purpose of the contract is to establish a supplier collaboration on the provision of services related to IT workplaces, device administration, Onsite support and service desk. The IT workplace includes, among other things, the provision and support of desktop computers, laptops, and peripherals, as well as service desk functions and related operational and support services. In addition, support for tablets and smartphones. In connection with the implementation of Windows 11, Danmarks Nationalbank has carried out a major replacement of older devices, which has led to a significant modernisation of Danmarks Nationalbank's PC portfolio. This is a high-end PC model that is handed over to all employees and external consultants. In doing so, the supplier must acquire ownership of certain assets (hardware). The supplier shall act as a single point of contact for the services covered and shall cooperate closely with Danmarks Nationalbank's internal functions, Danmarks Nationalbank's Service Integrator and other suppliers. Danmarks Nationalbank uses a multi-supplier setup and the Supplier must therefore support effective integration and cooperation with other suppliers, including relevant service management processes and tools. The Customer makes the Customer's ITSM solution available to the Supplier for use in subsequent delivery of the services. The supplier must use Danmarks Nationalbank's ITSM solution for the processes, case registrations, knowledge articles, updates and activities specified by Danmarks Nationalbank. Danmarks Nationalbank also provides the Supplier with a collaboration platform for cooperation between Danmarks Nationalbank and the Supplier. The Supplier may be required to comply with the Transfer of Business Act.