Inquiry - Group transport operations for Helsinki City's social services, health and rescue sector

… for tenders, but a request for information allowing market participants to express their views on the planned procurement. No tenders will be invited following a request for information and neither party will be bound by this document. Following a request for information, the procurement is likely to be subject to a separate call for tenders. The object of the procurement is the transport of the City of Helsinki's social welfare, health care and rescue services. According to the preliminary plan, the acquisition includes the provision of regular group transport of customers from their homes or, during care periods, from foster families to various branches, housing units, day and work activities and other services and back. Customers to be transported may need individual support, an accessible vehicle or other special consideration during transportation. Transportation routes, schedules, customer numbers and equipment needs may change during the contract period due to customer service needs or changes in the branch network. The preliminary objective of the procurement is to form a functional, customer-safe and cost-effective service package that: • to ensure the uninterrupted and timely implementation of transport operations • to meet the individual needs of different customer groups • to enable the appropriate planning of routes and transport packages • to ensure sufficient, suitable and reliable fleet of vehicles • to ensure sufficient competence of drivers and other personnel involved in the service • to support environmentally responsible and low-emission operations • to enable the controlled development of the service and changes during the contract period. The final content, scope, structure and manner of implementation of the procurement shall be determined as the preparation of the procurement progresses. Market participants responding to the request for information are requested to submit a free-form written statement by e-mail to [email protected] by 13 October 2026 at 12:00 noon at the latest. In the email header field, please mark as header: “Request for information, Acquisition of group transport operations”. In the reply, we ask you to specify the name and contact details of the company and to answer the questions below under the heading "Additional information on the purchase or part" of the request for information in as concrete and concise a manner as possible. We hope that you will avoid general presentations and focus in particular on the way in which the procurement is carried out, content, requirements, pricing and other aspects relevant to the preparation of the procurement. A market participant can answer all or only some of the questions. This request for information does not oblige the contracting entity to carry out the actual procurement or to carry out the procurement as described in this request for information. The contracting entity shall not be obliged to take into account responses received following a request for information in the preparation of the procurement or in the preparation of the tender documents. No compensation will be paid for responding to a request for information. Responding to a request for information does not bind market participants to participate in any subsequent tender, and responding to a request for information is not a prerequisite for participating in a tender. The information obtained through the request for information shall be treated confidentially and shall be used only for the purposes of procurement planning and