Experimental market study of telephone and online customer service services of electricity and gas marketing companies, using the instrumental secret shopper or mystery client technique to carry out real actions or procedures in the customer service services to be supervised.
Estudio experimental de mercado de los servicios telefónicos y online de atención al cliente de empresas comercializadoras de electricidad y de gas, mediante la técnica del cliente instrumental de incógnito o misterioso para efectuar actuaciones o gestiones reales en los servicios de atención al cliente que se pretenden supervisar.
Spain · Madrid
Contract
BuyerSecretaría General de la Comisión Nacional de los Mercados y la Competencia
TypeServices
Estimated value86.560 €
Published26 August 2026
CategoryBusiness services · CPV 79310000
Who has won here before
| Company | Awards | Period |
|---|---|---|
| GENERA QUATRO SL | 18 | 2017–2021 |
| Seringe, S.A. | 16 | 2017–2023 |
| EBSCO INFORMATION SERVICES S.L | 14 | 2017–2026 |
| INFORMA D&B, S.A. · ALCOBENDAS | 9 | 2017–2026 |
| AXESOR CONOCER PARA DECIDIR S.A. | 9 | 2018–2026 |
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Estudio experimental de mercado de los servicios telefónicos y online de atención al cliente de empresas comercializadoras de electricidad y de gas, mediante la técnica del cliente instrumental de incógnito o misterioso para efectuar actuaciones o gestiones reales en los servicios de atención al cliente que se pretenden supervisar.We hold no notice number for this source — search by title or buyer.
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